Facility Management Application - Portfolio | JatApp

Business Anthropology Studio

Our client is a company specializing in behavioral research, human motivation, digital design and gamification. They create and implement solutions which can positively influence employee behavior and make working process enjoyable, gratifying, and would help foster team spirit in the work place.

Challenge

The client came to us with a request to develop a mobile solution for a service company working in the facility management industry. The goal was to create a rewarding “workforce” app for iOS and Android that will allow increase engagement of frontline employees, boost in sales and increase customer satisfaction

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JatApp Solution

We had to create a social interactive platform where business opportunities can be easily shared and discussed between frontline employees and back office staff. At the same time this platform had to become a tool that contributes to employee’s proactivity through gamification. We started by creating an appealing user interfaces and comfortable experience that motivates users to interact with the app on a daily basis and then further proceeded with the development.

One of the most challenging parts was the creation of scalable architecture which is able to take hi-loads and serve a significant user base. Our solution was integrated with the IBM Tririga workplace management system, and our developers worked in close collaboration with different tech teams during integration and deployment process.

On the client side we created iOS and Android apps as well as a web-based admin panel for internal Managers role. JatApp R&D team delivered the platform using Agile approach and now supports its ongoing development by providing strong technical expertise.

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Technologies Used

  • PHP
  • Laravel
  • Docker
  • PostgreSQL
  • Redis
  • RabbitMQ
  • Bitrise
  • Jenkins
  • AWS
  • Twilio
  • Firebase

Benefits

Our customer received native iOS and Android mobile apps which helps to increase the service quality and drive sales. This solution is now one of their trump cards in approaching global companies and generating more customers.

  • Number of new opportunities was increased by 50%
  • Customer satisfaction score increased by 25%
  • Additional revenue was generated due to the solution provided by JatApp.
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