Support Services

Our highly-trained specialists provide impeccable support services, timely resolving all customer challenges. Flexible models and clear pricing allow you to cut unnecessary costs while maintaining the highest quality of IT support services.

  • Dedicated Customer
    Support
    We can set up an experienced and specialized team with a proven track record in the efficient handling of all customer issues. Our customer service support specialists will tackle all problems quickly while maintaining the highest standards.
  • Technical
    Support
    We offer a wide range of technical support services that include: data protection, backup, and recovery, information security, networking, hosting, and cloud — all that is needed to ensure smooth business operations.
  • Incident Management
    and Tracking
    The logging and status tracking of every incoming request aligned with effective collaboration across all support levels guarantees the fast resolution of all issues and high level of customer satisfaction.
  • Round-the-clock
    Availability
    Depending on the requirements, our customer service support team can offer live response services from our Contact Centre. We provide custom IT services and assistance to resolve all issues 24 hours a day, 7 days a week, 52 weeks a year.
image description

Why Choose Us?

Proven Practices and Results

Our highly trained Support Specialists utilize their vast experience, efficient in-house processes, and industry best practices to deliver excellent software testing and quality assurance services that meet all your business objectives.

Omni Channel Support

We offer customer-centric IT support and services via all platforms that your customers are using: phone, email, live chat, Virtual Assistant, online forms, and social media messengers.

Flexible Solutions

With a wide range of Support Solutions, we can cover all your business requirements, fit all budgets and provide a variety of service levels with monthly fixed price or price per ticket options.

Predictable Budgeting

With our transparent pricing models, you have complete control over your expenses and are able to minimize downtime and reduce your support costs as we quickly resolve all incoming tickets.

How it Works

  • image description
    Client`s Customer
    • Resolved Inquiry
    • Online forms
    • Emails
    • Messaging Apps
    • Live WebChats
    • Calls
  • image description
    Client
    • Feedback
    • Reports
  • image description
    JatApp Contact Center
  • image description
    Customer
    Support
  • image description
    Incident
    Logging
  • image description
    Technical
    Support

Get In Touch