Support Services | JatApp

Support Services

Our highly trained Support Specialists provide impeccable client service, timely resolving all customer challenges. Flexible models and clear pricing allow you to cut unnecessary costs whilst maintaining the highest quality of service.

  • Dedicated Customer
    Support
    We can set up an experienced and specialized team with a proven track record in the efficient handling of all customer issues. Our experts will tackle all problems quickly whilst maintaining the highest standards.
  • Technical
    Support
    We offer a wide range of solutions that include: data protection, back-up, and recovery, information security, networking, hosting and cloud - all that is needed to ensure smooth business operations.
  • Incident Management
    and Tracking
    The logging and status tracking of every incoming request aligned with effective collaboration across all support levels guarantees the fast resolution of all issues and high level of customer satisfaction.
  • Round-the-clock
    Availability
    Depending on the requirements, we can offer live response services from our Contact Centre, 24 hours a day, 7 days a week, 52 weeks a year. Providing solutions and assistance to resolve all issues.
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Why Choose Us?

Proven Practices and Results

Our highly trained Support Specialists utilize their vast experience, efficient in-house processes and industry best practices to deliver excellent service that meets all your business objectives.

Omni Channel Support

We offer a customer-centric support solution and provide help via all platforms that your customers are using: phone, email, live chat, Virtual Assistant, online forms and social media messengers.

Flexible Solutions

With a wide range of Support Solutions, we can cover all your business requirements, fit all budgets and provide a variety of service levels with monthly fixed price or price per ticket options.

Predictable Budgeting

With our transparent pricing models, you have complete control over your expenses and are able to minimize downtime and reduce your support costs as we quickly resolve all incoming tickets.

How it Works

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    Client`s Customer
    • Resolved Inquiry
    • Online forms
    • Emails
    • Messaging Apps
    • Live WebChats
    • Calls
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    Client
    • Feedback
    • Reports
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    JatApp Contact Center
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    Customer
    Support
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    Incident
    Logging
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    Technical
    Support

Our Recent Projects

EdTech Platform

Online Education Marketplace
  • MarketPlace
  • Web

Online Educational Marketplace for students to cooperate with peers and tutors to resolve any question related to their studies. Developed for a Cypriot company, this platform is now supported by our Support Services.

Employee Engagement Surveying

Full Suite Survey Solution
  • Android
  • iOS
  • Web

For our Danish client we developed an employee engagement app for iOS and Android to enable teams to be agile, based on frequent feedback and dialogue about engagement, well-being and happiness at work.

VeePN

Trusted VPN Service
  • Android
  • Desktop
  • iOS
  • Web

Cross-platform VPN software project for a company in Panama. The client needed the solution to work on mobile, web and desktop. Through the incorporation of various VPN protocols users are able to access any content, shield browsing and ensure secure internet access in all parts of the world.

Get In Touch

Tell us about your requirements and we'll get back to you within 24 hours!