Customer Support Agent

JatApp is a product-focused IT company creating mass-market, useful, and high-tech products that are used daily by millions of users worldwide.

We are looking for a Customer Support Agent to support our products in the EdTech and Business niches. This is a great opportunity for someone who understands user needs and wants to contribute to support process development, Knowledge Base creation, and identifying ways to enhance product performance.

Key Responsibilities:

• Efficiently handle user inquiries in Zendesk (Chat, email)
• Monitor and respond to reviews on the App Store
• Collaborate with the support team to create Knowledge Base materials
• Participate in setting up support processes together with the team

Required Skills and Experience:

• At least 6 months of experience in a similar role
• Upper-Intermediate+ level of English or higher, with excellent written English
• At least 6 months of experience with ticketing systems (Zendesk, Intercom, Freshdesk, etc.)
• Ability to handle up to 100 cases per day (50-60 on average) without losing focus and maintaining communication quality
• Experience working with KPIs

Nice to Have:

• Experience with Jira
• Experience with mobile applications using a subscription or transaction model

At JatApp, we value:

• Ownership of your product and processes
• Results orientation and perseverance in achieving goals
• Flexibility and quick adaptation to change
• Ability to take responsibility and complete tasks “from start to finish”
• Continuous development and teamwork

Recruitment Process:

Interview with a recruiter — Test task — Technical interview — Final interview — Reference check — Offer

We Offer:

• 12 compensated days off per year
• 5 compensated sick days with documentation per year
• 3 compensated sick days without documentation per year
• Medical insurance (within corporate limits)
• Benefits Cafeteria
• Team-building events
• Educational portal and internal knowledge sharing
• Work schedule: 5/2 (8-hour workday + 1-hour lunch break)

Is this exactly what you're looking for? Then don't hesitate — click "Apply" and send your resume!