Operations Manager

We are JATAPP, a product IT company building products used by millions of users worldwide. Our portfolio already includes 20+ products across white niches such as Business, Utilities, Lifestyle, Cybersecurity, and Education. We are also actively expanding into e-commerce and web products. And there's even more to come!

Who We Are Looking For:

We are looking for a Middle Operations Manager who will help us scale operational processes, implement new standards, and improve decision-making through data-driven insights and transparent reporting.

This role is perfect for someone who enjoys bringing structure to complex processes, working with metrics, identifying bottlenecks, and transforming operational challenges into effective solutions.

In this position, you will closely collaborate with product, technical, and business teams, driving operational excellence across the company.

Your Responsibilities Will Be:

• Building, optimizing, and scaling operational processes across the company

• Developing and maintaining operational reporting systems for key business, financial, and product metrics

• Analyzing performance metrics, identifying systemic issues, and providing recommendations for improvement

• Monitoring operational costs and participating in financial planning activities

• Coordinating cross-functional collaboration between teams and stakeholders to ensure efficient business processes

• Developing and implementing SOPs (Standard Operating Procedures), internal policies, and operational standards

• Establishing and improving processes for working with contractors and freelancers

• Improving data collection processes for business analytics and reporting purposes

• Participating in the development of internal BI systems and enhancing data-driven decision-making practices

• Identifying operational risks and initiating process improvements across the organization

What We Expect From You:

• 3+ years of experience as an Operations Manager, Business Operations Manager, Operations Specialist, or in a related role

• Experience in building and optimizing business and operational processes

• Hands-on experience in building operational reporting

• Experience working with KPIs, performance measurement frameworks, and operational analytics

• Practical experience with AI tools and automation solutions to improve operational efficiency, optimize reporting, and enhance business processes

• Strong analytical skills and experience making data-driven decisions based on metrics

• Experience in cross-functional collaboration and stakeholder coordination across different levels

• Experience in developing and documenting policies, procedures, and operational standards

• Experience in identifying operational risks, supporting risk management processes, and Business Continuity Planning (BCP)

• Understanding of operational processes and how product IT companies operate

Will Be a Plus:

• Experience working with Tableau, Power BI, or other BI tools

• Experience building operational processes from scratch

• Understanding of product analytics

• Experience with financial reporting and business analytics

Recruitment Process:

Interview with a recruiter — Technical Interview — Final Interview — Reference Check  —  Offer

We Offer:

• Mental and Physical Health: health care is a must, so at JATAPP we provide comprehensive medical insurance

• Benefits Cafeteria: choose what suits you best — sports, food delivery, home office supplies, and more

• Knowledge Sharing: we regularly gather to discuss trends, exchange insights, and learn from one another

• Remote-First Culture: work from wherever you feel most productive and comfortable;

• Personal Equipment Policy: we provide a MacBook and everything you need for efficient work

• Learning and Development Opportunities: we support your professional growth by covering educational programs and English courses

• Community of Like-Minded People: work alongside talented professionals who are passionate about building great products and growing together

• Creative Freedom: we encourage initiative, creativity, and new ideas

• Legal & Finance Support: our legal and finance experts are always ready to help with any questions you may have

• Time-off Policy: 20 working days of annual leave, 5 paid sick days without medical confirmation, unlimited sick leave with a doctor's note, 3 personal days, and additional days off for special occasions