ServiceDesk Specialist (Kyiv)

We are JATAPP, an IT company building products used by millions of users worldwide. Our portfolio already includes 20+ diverse products exclusively in white-label niches: Business, Utilities, Lifestyle, Cybersecurity, Education, and we are actively expanding into e-commerce and web. And there's even more to come!

We are looking for a ServiceDesk Specialist (L1) to join our team — someone who will become the main technical support for our team and help keep all work processes running seamlessly.

Your responsibilities will be:

• First Line Support (L1): receiving, triaging, and processing requests in Jira Service Management and Slack

• Onboarding & Offboarding: preparing and issuing hardware (macOS), setting up workstations, and managing access for new employees

• Office Support: assisting with peripherals, Wi-Fi, meeting room setups, projectors, and office equipment

• Basic Troubleshooting: promptly resolving technical issues for users and maintaining documentation in Confluence

What you’ll need:

• Basic Technical Background: understanding network fundamentals (DNS, DHCP, IP, VPN) and the ability to perform basic diagnostics ("the internet isn't working")

• Basic Terminal Skills: ability to open terminal, read logs, and execute a provided script if needed

• Understanding of the macOS Ecosystem: personal experience using Mac or basic knowledge of Mac administration (this is our primary device fleet)

• English at B1+ Level (Intermediate+): ability to correspond with vendors, read documentation, and handle basic written and spoken communication with English-speaking colleagues

• Service Mindset & Empathy: willingness to patiently, politely, and helpfully explain basic concepts to non-technical users

• On-site Availability: working from the Kyiv office for the first 3 months (adaptation period), transitioning to a comfortable hybrid model (at least 3 days a week in the office) afterwards

Recruitment Process:

Interview with a Recruiter (30-45 min) — Technical Interview (60 min) — Final Interview (60 min) — Reference Check — Offer.

We offer:

• Mental and Physical Health: health care is a must, so at JATAPP we will cover health insurance for you

• Benefits Cafeteria: choose what you like most — sports, food delivery, home office supplies — and we will cover your expenses under available budget

• Knowledge sharing: such events are our way to grow together. We gather to discuss new trends, share our own insights, and elevate one another

• Remote-First Culture: it’s up to you whether to work remotely or at our coworking space 

• Personal Equipment Policy: no tech troubles — you’ll get a MacBook and everything you need for comfortable and efficient work

• Learning and Development Opportunities: it's a real pleasure for us to watch you learn, so we're happy to cover your learning and development costs, as well as English courses. 

• Community of like-minded people: at JATAPP you will work in a team of like-minded people who are ready to launch a product, run a marathon, or climb Hoverla together

• Creative freedom: we encourage initiative and creative thinking, so with us, you can be yourself and have the freedom of professional expression

• Legal & Finance Support: we cooperate with the best financiers and lawyers who will be ready to help solve any of your questions upon request

• Time-off Policy: 20 vacation days per year, 5 days for sick leave without medical confirmation, unlimited sick leaves with a doctor's note, 3 personal days, and 2 days off for special events or occasions