ServiceDesk Specialist (Kyiv)

We are JATAPP, a multi-product IT company. We build apps that make life better and easier. We work only in white niches across lifestyle, business, AI, cybersecurity, and education.

Our diversified portfolio includes 20+ apps with an average rating of 4.7 on the App Store and Google Play, used by 250+ million people worldwide.

We are looking for a ServiceDesk Specialist to join our team — someone who will become the main technical support for our team and help keep all work processes running seamlessly.

Why is this exciting?

• A mentor by your side: from day one, you’ll be supported by an experienced specialist, and all processes are documented in detail

• A clear growth path: you can grow to Junior SysAdmin within 6–9 months and later try yourself in infrastructure monitoring

• Learning and tooling: company-paid training and access to modern tools, including AI

• Trust over control: no time trackers or screen monitoring. What matters to us is results and quick response

Your future focus

• First-line support (L1): receiving, triaging, and handling requests in Jira Service Management and Slack

• Office support: helping with peripherals, Wi-Fi, and setting up meeting rooms, projectors, and office equipment

• Onboarding and offboarding:

  • preparing and issuing equipment

  • setting up Google Workspace accounts and access, and enrolling devices in Kandji (Iru)

  • collecting equipment when employees leave

• Inventory and knowledge base: tracking equipment and maintaining documentation in Confluence (KB articles, user guides, response templates)

• Basic troubleshooting: promptly resolving users’ technical issues

Your background

• Basic technical knowledge: you understand how networks work (DNS, DHCP, IP, VPN) and can run basic diagnostics (“the internet isn’t working”)

• Basic terminal skills: you can open a terminal, read logs, and run a provided script when needed

• Familiarity with the macOS ecosystem: personal experience as a user or basic knowledge of Mac administration (Macs make up most of our device fleet)

• Tools: experience with ticketing systems (Jira Service Management, Zendesk, or similar) and an understanding of SLAs

• English at B1+ (Intermediate+): enough to correspond with vendors, read documentation, and hold basic conversations with English-speaking colleagues

• Service mindset and empathy: you’re ready to explain basic things to non-technical users patiently, in a friendly way, and without condescension

• Self-organization: you prioritize parallel requests and escalate tasks on time

• Readiness for office work: you’ll work from our office in Kyiv (1 day of remote work possible)

Will be a plus

• A relevant IT degree (or being a senior student in Cybersecurity, System Administration, or CS)

• A basic understanding of MDM tools (Kandji / Jamf) or Cloudflare Zero Trust

• Experience at a product company with a Mac fleet, or experience in equipment servicing

How we get to know each other

Recruiter interview (45 min) → Technical interview (60 min) → Final interview (45 min) → Reference check → Offer

For us, transparency starts before your first working day. We share feedback at every stage and never leave anyone without a response.

What’s in it for you?

FIND YOUR TEAM
You’re part of the team from day one, without unnecessary formalities or red tape

• A Comfortable Office in Kyiv: self-sufficient, with a shelter, and just 10 minutes from Olimpiiska / Universytet Metro Stations

• Health Coverage & Benefits: You’ll have medical insurance and a benefits budget you can spend on sports, food delivery, or home office equipment

• JATAPP Cares: Team activities and internal events give you time to connect. You’ll also have access to mental health support and space to recharge

• Work equipment: We’ll provide everything you need so you can focus on your work

• Time Off Policy: 20 vacation days, 5 sick days without a doctor’s note, unlimited sick leave with a doctor’s note, 3 personal days, additional days off, and 5 days to attend professional events

• Legal support: Our legal team helps you handle administrative matters from start to finish so the paperwork doesn’t become a second job

TAKE THE INITIATIVE
Ask for feedback rather than permission. You have the freedom to act and take responsibility for the outcome

• Take My Idea: Have an idea you believe in? Pitch it through our internal initiative program and bring it to life

• Knowledge Sharing: We share what worked and what didn’t

• Employee communities: Join Bookworms, Movie, Healthy Back, or our running club. If you have an idea for a new group, find people who share your interest and start one together

OWN YOUR CAREER
Working across multiple products gives you room to grow. You decide which direction to take next

• Internal Mobility: At JATAPP, you can grow in your current role, change direction, or explore a new product category without changing companies

• Professional Development: A dedicated budget for external training, courses, mentoring, and professional conferences

• Professional Communities: Learn alongside people in your field and exchange practical experience with colleagues

• Manager’s Hours: Managers develop their skills through workshops, peer learning groups, and discussions of real situations they’ve faced at work