Dispute Manager

We are an IT company JATAPP, creating products that are used by millions of users from all over the world. Our portfolio already includes 20+ different products exclusively in white niches: Business, Utilities, Lifestyle, Cybersecurity, and Education. And even more to come! 

We are looking for a Dispute Manager who will be responsible for processing chargebacks and refunds in an international environment. Your attention to detail and responsiveness will directly impact the company's financial results and the stability of payment processes for users around the world.

Your responsibilities will be:

• Process and manage payment dispute and chargeback cases (PayPal, acquiring banks, other PSPs)

• Handle customer refund requests in accordance with company policies

• Work with subscriptions: cancellations, auto-refunds, and manual processing of complex cases

• Maintain accurate documentation for each case and update statuses in internal systems

• Collaborate with Support, Finance, and Payments teams to resolve disputed situations

• Track root causes of disputes and assist in reporting to help reduce their occurrence in the future

What you’ll need:

• Basic understanding of chargeback, retrieval, and representation processes

• Experience with Excel/Google Sheets (confident use of formulas, filters, basic data analysis)

• Understanding of how online payments work (PSP, acquiring banks, PayPal) would be a plus

• Ability to work with a large number of cases and data without compromising quality

• High level of written and spoken English - B2+ for working with international payment providers

Recruitment Process:

Interview with a recruiter → Technical interview  → Final interview → Reference check → Offer

We Offer:

• Mental and Physical Health: health care is a must, so at JATAPP, we will cover health insurance for you

• Benefits Cafeteria: choose what you like most — sports, food delivery, home office supplies — and we will cover your expenses under available budget

• Knowledge sharing: such events are our way to grow together. We gather to discuss new trends, share our own insights, and elevate one another

• Remote-First Culture: it’s up to you whether to work remotely or at our coworking space 

• Personal Equipment Policy: no tech troubles — you’ll get a MacBook and everything you need for comfortable and efficient work

• Learning and Development Opportunities: it's a real pleasure for us to watch you learn, so we're happy to cover your learning and development costs, as well as English courses. 

• Community of like-minded people: at JATAPP, you will work in a team of like-minded people who are ready to launch a product, run a marathon, or climb Hoverla together

• Creative freedom: we encourage initiative and creative thinking, so with us, you can be yourself and have the freedom of professional expression

• Legal & Finance Support: we cooperate with the best financiers and lawyers who will be ready to help solve any of your questions upon request

• Time-off Policy: 20 vacation days per year, 5 days for sick leave without medical confirmation, unlimited sick leaves with a doctor's note, 3 personal days, and 2 days off for special events or occasions